Shipping & Returns
Policy
Shipping & Returns
Designed with care, delivered with clarity.
01
Shipping
Orders are prepared with care and shipped with tracking where available. Processing time varies by product, especially engraved, made-to-order, or bespoke pieces.
02
Returns
Unworn, unused eligible items may be returned within the policy window. Custom, engraved, personalized, final-sale, and gift-page-linked pieces may have different eligibility.
03
Repairs
Heartlume can review eligible repair requests for official purchases. Photos and order details are required before approval.
To start a return or exchange, email concierge@heartlume.com with your order number.